Lux Travel DMC Ltd., Vietnam’s first luxury tour operator/DMC is based in Hanoi, with 
offices throughout Vietnam,Cambodia, Laos, Myanmar and Thailand. Lux Travel DMC is exceptional at designing tailor-made tours and providing unique travel experiences. Lux Travel DMC Ltd., is looking for a passionate and inspiring
General Managers.
POSITION PURPOSE:
To manage the company including the long term development and the management of day to day business of the Company.
The General Manager will provide the leadership to enable the company to achieve its goals, by promoting business profitability, monitoring performance, developing new business and effectively utilizing resources.
The GM reports to Lux Travel DMC founding CEO and shall submit strategy and implement the approved business plans.
RESPONSIBILITIES:
• Manage development and implementation of Business strategy (Company 3 year, 1 year and Department goals approved by CEO and regular performance reporting)
• Monitoring and reporting of company performance (monthly performance analysis report and financial reports against targets)
• Company profitability (Operating expenses per month within budget, supplier costs within budget and quality assessed by Group management)
• Manage product development process to ensure unique and defendable position (20% of our sales)
• Quality of trips (target rating from passenger feedback and other monitoring system)
• Establish and maintain an effective local marketing and sales strategy (Direct sales, B2B contracts)
• Legal representation of Lux Travel DMC in Vietnam. Maintain regular contact with government including timely reports (tax department and other agencies as required)
• Understand company’s vision, mission, purpose and values and be able to articulate them to the staff and partners.
• Meet the annual sales target set in the budget.
• Ensure effective HR management and development
• Ensure an effective development of IT system in Lux Travel DMC
• Develop external relationships and partnerships and represent the company (State agencies, third party, media, industry)
• Proven track record of management across different cultures
• Perform any other related duties incidental to the work described herein.
QUALIFICATIONS AND EXPERIENCE:
• Minimum of middle level management experience; Company management experience preferred
• University or Master degree, preferably economics, business administration or tourism management
• High standards of customer service
• Understand of DMC and Tour Operator operations.
• Work experience in tourism management or similar position is a plus
• Proven experience in Group Operations and other areas of the company is a plus
• Experience of working with computers, particularly Microsoft applications
• Fluency in spoken and written English, Vietnamese and 2nd language is an added value
• Willingness to travel
OTHER SKILLS AND ATTRIBUTES:
• Ability to work strategically on the business and also operationally in the business
• Responsible and reliable
• Knowledge and experience in financial management
• Understanding of Lux Operations
• Excellent interpersonal and communication skills
• Demonstrate leadership and ability to foster teamwork
• Experience travel in the region and passion for travel in the Lux style
• Problem solving and decision making capacities
• Experience in multinational business group advantageous
• Ability to deal with uncertainties and a fast changing business environment
• An understanding of and believe in Responsible Travel philosophy
• British/American or Australian nationality candidates are preferable
Please send letter of application with resume and recent photo to: [email protected]
